Elevator entrapment/malfunctioning elevator

• Open elevator phone box and pick-up receiver (if available). This will signal a call to University of New Haven Police. You can use your cell phone to contact University Police as well (203-932-7070).
• Remain Calm. DO NOT ever try to force open elevator doors.
• University Police or the Fire Department may be able to talk to you via the intercom, if one is provided, or via your cell phone.
• Provide the following information:
  • Give your name.
  • Total number of people in the elevator.
  • Report any injuries, medical conditions and/or disabilities.
  • Report which floor you might be on.

During power failure

• Remain Calm
• Open elevator phone box and pick-up receiver.
• If the phone does not work, push the button for the bell. This will signal others around you that there is someone in the elevator.
• Use your cell phone to contact University Police (203-932-7070).
• Wait for emergency personnel to rescue you.
• Once you get off the elevator, do not get back on until the power has been fully restored.

During fire/smoke or an emergency condition

• Elevators may automatically be returned to designated floors where they will park with the doors open.
• If you are not taken to the ground floor, use the stairwell to reach the first floor.

During Flooding/Water leaks/Bomb Threat/ Explosion/Severe Weather/Earthquake

• Never attempt to use an elevator during any of these conditions. Use the stairwells ONLY for exiting the building. Elevators may stop and become inoperative at any time.