Information Technology
Campus Card Office Policy Update
New, first time undergraduates and graduate students can visit this link to submit a photo .Once you’ve submitted a photo, you will get a notification when it is approved. From there your card will be printed and made available to you when you move into campus or attend welcome week.
LockDown Browser
The unique URL for the University of New Haven Students to install LockDown Browser is:
https://download.respondus.com/lockdown/download.php?id=327237565.
Check Account Balances on Student ID Card
Download Transact eAccounts. Transact eAccounts mobile makes it easy to view account balances, add money and track recent transactions. Get the app now and you can:
- Securely check your Meal Plan, Charger Cash, and Printing balance all in one place!
- Easily upload a picture to be used on your Campus ID card.
- Deactivate lost cards.
Student Support Options
Canvas:
Email: amacdougall@newhaven.edu
Phone: 203-589-0270
Phone Support Hours: Monday-Friday, 8:30 AM – 4:30 PM
Our office is responsible for resolving issues with assignment submissions, attachments, basic navigation of Blackboard, tests being taken or submitted, and Kaltura.
Campus Card:
Email: ccard@newhaven.edu
Phone: 203-932-7062
Hours: Monday-Saturday, hours vary
One Stop, Bergami Hall Room 143
Our office distributes ID cards, both new and replacement, printing funds, and ChargerCash.
Student Technical Support:
Email: studenttechsupport@newhaven.edu
Phone: 203-932-8324 (Option 2)
Hours: Monday-Friday, 8:30 AM – 4:30 PM (monthly calendars)
Located in Campus Bookstore
Our office aids in basic computer repairs, all network and Xfinity streaming issues on and off campus, MyCharger, Banner, and email issues. We are not able to replace screens of any kind.
**Offices typically take lunch from 12 – 1
Faculty and Staff Support Options
Smart Classrooms:
Phone: 203-932-8324 (Option 1)
Hours: Monday-Friday, 7:30am to 8:00pm (During Fall and Spring Semesters Only) and Monday-Friday, 8:30am to 4:30pm (All Other Times)
Canvas:
Email: amacdougall@newhaven.edu
Phone: 203-932-7054
Hours: Monday-Friday, 8:30 AM – 4:30 PM
Help Desk:
Email: help@newhaven.edu
Phone: 203-932-8324 (Option 4)
Hours: Monday-Friday, 8:30 AM – 4:30 PM
Aids all faculty/staff members, and is responsible for all University owned devices on campus.
Online Self-Service Help Desk:
https://supportservices.newhaven.edu
Submit work orders and track work order progress here.
Campus Card:
Email: ccard@newhaven.edu
Phone: 203-932-7062
Hours: Monday-Saturday, hours vary
One Stop, Bergami Hall Room 143
Our office distributes ID cards, both new and replacement, printing funds, and ChargerCash.
IT Info for Students
Our goal is to foster an enriching educational environment by providing tools and technologies that enhance and expand learning opportunities, as well as keeping you informed and connected to the University, your academic programs, and your personal interests.
IT Info for Faculty & Staff
Find many helpful links and information about resources especially for Faculty and Staff, including Argos Reports, Banner, Canvas, Office 365, Smart Classrooms, Password Reset and more!
2023-2024 SPSS Key
(expires July 31st, 2024)
Questions about DUO Mobile?
Trouble Logging In?
Just Added: ZOOM Video Conferencing Home | Install the ZOOM Client on your Mac or PC
Just Added: Linked in Learning (Lynda.com)
The Office of Information Technology will update our official Twitter account with the status of all Academic and Administrative systems; whenever there is scheduled maintenance or any system-wide outage. You may also Follow Us for the latest information delivered to your Desktop/Mobile Device.
If you have an outage to report, please email help@newhaven.edu or call 203-932-8324.
Students can email StudentTechSupport@newhaven.edu.